Contact Us
Contact Duskpawi Customer Care
At Duskpawi, we are committed to providing reliable and efficient customer assistance for questions involving purchases, products, payments, shipping, delivery, or other matters related to our store.
Ways to Contact Us
For the quickest and most convenient support experience, we recommend reaching our customer service team by email.
Email:
support@duskello.com
Phone & SMS:
+1 (725) 330-4587
Company:
NovoVita (Hong Kong) Limited
Business / Mailing Address:
6/F, LUK KWOK CENTRE
72 GLOUCESTER ROAD
WAN CHAI
HONG KONG
Information to Provide When Contacting Us
Including the relevant purchase details allows our team to identify your order and review your request more efficiently.
When submitting a customer service inquiry, please provide:
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Your full name
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Your order number, for example 034SHOP-1205
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The email address used when placing the order
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A clear and concise description of your question, concern, or issue
Providing accurate information at the beginning of your request can help reduce unnecessary follow-up and allow our support team to assist you more efficiently.
Support Availability & Reply Time
Our customer care service is available 24 hours a day, 7 days a week.
Customer inquiries are generally reviewed and answered within approximately 24–48 hours after receipt.
Duskpawi aims to provide consistent, responsive, and dependable assistance and will make reasonable efforts to address customer concerns as efficiently as possible.