Shipping Policy

Shipping & Delivery Policy

Last Updated: July 25, 2025

Thank you for choosing Duskpawi.

This Shipping & Delivery Policy explains how orders are prepared, when parcels are typically dispatched, estimated delivery times, tracking procedures, customer responsibilities, and the steps to follow if a shipment is delayed, lost, or cannot be delivered.

We recommend reviewing the information below before completing your purchase.

1. Order Processing & Preparation

After your payment has been successfully authorized, your order will enter our fulfillment workflow.

Most orders require approximately 3 business days for processing before shipment.

During this period, our fulfillment process may include:

  • Verifying order information

  • Preparing the selected products

  • Packing the shipment

  • Completing fulfillment checks

  • Transferring the parcel to the designated shipping carrier

Orders placed during weekends or officially recognized public holidays will generally begin processing on the next available business day.

2. Shipping Fees & Delivery Estimates

Once an order has been dispatched, the usual estimated transit period is:

10–20 business days

Duskpawi generally provides international shipping using a standard flat-rate delivery fee of:

$5.99 USD

Actual delivery times may vary based on factors such as:

  • Destination country

  • Customs procedures

  • Local postal services

  • Carrier network conditions

  • Regional logistics operations

The estimated timeframe should therefore be treated as a delivery guideline rather than a guaranteed arrival date.

3. Possible Causes of Shipping Delays

Duskpawi works with shipping and logistics providers to move customer orders through the delivery network as efficiently as reasonably possible.

However, transit times may occasionally be extended due to circumstances outside our direct control.

These circumstances may include:

  • Customs inspections or clearance procedures

  • Extreme or severe weather

  • Courier network congestion

  • Transportation interruptions

  • Government or regional restrictions

  • Other events outside Duskpawi's reasonable control

When such circumstances affect a shipment, additional time may be required for the carrier to complete delivery.

4. Shipment Tracking

After your parcel has been transferred to the applicable shipping provider, a shipment confirmation email will be sent to the email address entered during checkout.

The confirmation message will normally contain a tracking number that can be used to monitor the shipment.

Tracking may be checked through:

https://www.17track.net

Please allow time for the carrier's tracking system to update after dispatch.

In some cases, tracking information may take several days to display the first scan, movement event, or logistics update.

A temporary absence of tracking activity immediately after dispatch does not necessarily mean that the parcel has stopped moving.

5. Multiple Packages for a Single Order

Orders containing several products may occasionally be divided into separate shipments.

This may occur where:

  • Products are stored in different fulfillment facilities

  • Inventory is located in different regions

  • Separate shipping allows certain products to reach the customer sooner

Where an order is divided into multiple parcels:

  • Each shipment may have its own tracking number

  • More than one shipment confirmation email may be issued

  • Individual packages may arrive on different dates

Receiving only part of a multi-item order does not necessarily mean the remaining products are missing.

6. Requests to Change Order Information

If you discover incorrect information or need to request an adjustment after submitting an order, please contact Duskpawi as quickly as possible.

Requests involving the following details should preferably be submitted within 12 hours after the order is placed:

  • Delivery address corrections

  • Telephone number updates

  • Product size changes

  • Product color changes

  • Quantity adjustments

When requesting an order modification, please provide:

  • Your order number, for example 071SHOP-123331

  • The email address used when placing the order

  • Clear details describing the requested adjustment

Because order preparation may begin shortly after purchase, we cannot guarantee that a change can be completed after fulfillment has progressed.

If the order status still permits modification, our support team will make reasonable efforts to assist.

7. Failed or Unsuccessful Delivery Attempts

If a shipping carrier cannot successfully deliver your parcel, the shipment may be transferred to a nearby:

  • Post office

  • Carrier facility

  • Parcel collection point

  • Other authorized pickup location

The delivery provider may also leave a notice containing additional collection or redelivery instructions.

If delivery is unsuccessful, we recommend contacting the local carrier first and providing the shipment tracking number.

The carrier will generally have the most current information regarding the parcel's location or collection requirements.

If additional assistance is required after contacting the carrier, you may then reach out to Duskpawi customer support.

Please note that Duskpawi cannot accept responsibility for parcels returned as a result of:

  • Incorrect or incomplete shipping details supplied by the customer

  • Failure to collect the parcel within the time allowed by the shipping provider

Customers should therefore verify shipping information carefully before completing checkout.

8. What to Do if a Shipment Is Delayed

If your parcel appears to be taking longer than expected, please follow the procedure below.

Step 1: Review the Tracking History

Check the most recent tracking event associated with the shipment.

If tracking has updated within the previous 7 days, the package is generally still progressing through the carrier's delivery network.

If no new tracking activity has appeared for more than 7 days, please contact our customer service team for assistance.

Step 2: Contact Duskpawi

When contacting us regarding a delayed parcel, please provide:

  • Your order number

  • The email address associated with your purchase

Our team will review the available tracking information and provide guidance regarding the appropriate next step.

9. Lost, Missing, or Stolen Packages

We understand that being unable to locate a shipment may be frustrating.

If you believe that your parcel has been lost while it is still in transit, contact Duskpawi so that we can review the available tracking records.

Where appropriate, we may also work with the shipping carrier to obtain additional shipment information.

Carrier Confirms the Parcel Was Lost

If the delivery provider officially confirms that the shipment was lost during transportation, Duskpawi will review the case and provide an appropriate resolution.

Depending on the circumstances, the resolution may include sending a replacement order.

Tracking Status Shows “Delivered”

If carrier records show that the shipment was successfully delivered to the shipping address provided with the order, Duskpawi cannot accept responsibility for theft, disappearance, loss, or misplacement occurring after confirmed delivery.

If your tracking status shows Delivered but the package cannot be located, we recommend checking:

  • Front doors, entrances, porches, garages, and other areas around the property

  • With nearby neighbors

  • With household members or family

  • With reception staff, concierge services, or building management where applicable

You should also contact the local delivery carrier if additional delivery details are required.

10. Shipping Destinations & Fulfillment Origins

Delivery Coverage

Duskpawi currently provides shipping to destinations worldwide.

If an order cannot be delivered to a particular country, territory, region, or address, we will contact the customer using the information provided with the order.

Possible Fulfillment Locations

Orders may be processed or shipped through fulfillment facilities located in regions including:

  • United States

  • Canada

  • Australia

  • European Union

Duskpawi may additionally work with selected manufacturers, logistics operators, warehouse providers, and fulfillment partners.

These relationships help us maintain product availability, efficient distribution, and competitive pricing.

As a result, the country or facility from which your parcel is dispatched may vary depending on:

  • Product availability

  • Inventory location

  • Order composition

  • Fulfillment capacity

The shipping origin may therefore differ between products or individual orders.

11. Important Delivery Conditions

By submitting an order through Duskpawi, you acknowledge and accept the shipping conditions described below.

Estimated Delivery Periods

Shipping times displayed through our website are estimates only.

They are not guaranteed delivery dates.

To the extent permitted by applicable law, Duskpawi is not responsible for delays caused by circumstances such as:

  • Customs procedures

  • Courier or postal operations

  • Weather conditions

  • Transportation problems

  • Government restrictions

  • Other events outside our reasonable control

Customs Duties, Import Taxes & Related Charges

Customers are responsible for customs duties, import taxes, brokerage fees, government charges, or similar assessments imposed by the country or region receiving the shipment.

Unless explicitly stated otherwise, these charges are separate from:

  • The product price

  • The standard shipping fee

Duskpawi does not control the amount that a customs authority or other government agency may charge.

Accuracy of Shipping Information

Customers are responsible for providing complete and accurate delivery information during checkout.

This includes, where applicable:

  • Recipient name

  • Street address

  • Apartment or unit number

  • Postal or ZIP code

  • City and region

  • Telephone number

Duskpawi cannot be held responsible for delivery delays, unsuccessful delivery attempts, returned shipments, or lost parcels resulting from incorrect or incomplete shipping information supplied by the customer.

Responsibility Following Confirmed Delivery

Once the applicable shipping carrier confirms that a parcel has been successfully delivered to the address supplied with the order, responsibility for the package transfers to the customer.

Duskpawi is not responsible for packages that are stolen, misplaced, removed, or otherwise lost after confirmed delivery.

Contact Duskpawi

For assistance involving shipping, tracking information, delivery status, delayed shipments, or other order-related delivery concerns, please contact our customer service team.

Email:
support@duskello.com

We aim to respond to customer email inquiries within 24 hours.

Phone:
+1 (725) 330-4587

Company:
NovoVita (Hong Kong) Limited

Business Address:
6/F, LUK KWOK CENTRE
72 GLOUCESTER ROAD
WAN CHAI
HONG KONG

To help our support team identify your purchase and review your request efficiently, please include:

  • Your order number, for example 031SHOP-1938

  • The email address used during checkout

Providing complete order information may help reduce the time required to locate the relevant shipment records and respond to your inquiry.