Terms of Use

Last Updated: July 25, 2025

Welcome to Duskpawi.

These Terms of Use set out the rules and conditions governing your access to and use of our website, online shopping services, product pages, checkout functions, and related services.

By visiting our website, submitting an order, purchasing a product, or otherwise using services provided by Duskpawi, you confirm that you have reviewed these Terms and agree to be bound by them.

If you disagree with any provision contained in these Terms, you should discontinue access to and use of our website and services.

These Terms apply to all website visitors, prospective buyers, customers, purchasers, and other users who interact with Duskpawi.

1. Website Access and Acceptable Use

When accessing or using Duskpawi, you confirm that:

• You are legally capable of entering into a binding purchase or commercial transaction.

• Any information you provide is accurate, current, and complete to the best of your knowledge.

• You will use our website and services only for lawful and legitimate purposes.

• You will not interfere with, damage, disable, overload, compromise, or attempt to gain improper control over any part of our website, systems, security features, or technical infrastructure.

Duskpawi reserves the right to decline service, limit access, suspend user activity, reject transactions, or cancel orders where we reasonably suspect fraudulent activity, misuse, unlawful conduct, abusive behavior, or any other violation of these Terms.

2. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, options, and stock information displayed on our website are accurate and up to date.

Nevertheless, certain information may occasionally vary or contain inaccuracies as a result of factors including:

• Product upgrades or revisions

• Website or technical limitations

• Changes in available inventory

• Manufacturing updates

• Supplier modifications

Duskpawi may update product specifications, amend pricing, correct inaccurate information, revise stock status, replace product content, or stop offering a particular item at any time without prior notice.

Please note that the actual appearance, shade, texture, finish, or color of a product may differ slightly from what appears on your screen. Such differences may result from display settings, screen calibration, device type, brightness levels, or other technical characteristics.

3. Orders and Checkout

By placing an order with Duskpawi, you confirm that:

• All details entered during checkout are correct and complete.

• You have reviewed the products, quantities, delivery information, and other order details before payment.

• You authorize Duskpawi and its authorized payment service providers to process the applicable transaction.

• You authorize us to begin preparing and fulfilling your order after it has been accepted.

Order processing may begin shortly after an order is successfully submitted.

Because fulfillment procedures may start promptly, we cannot guarantee that requests to modify or cancel an order can be completed after confirmation.

For further information concerning shipping changes, cancellations, delivery, returns, refunds, or order-related claims, please refer to our applicable Shipping Policy and Refund Policy.

4. Pricing and Payment

Prices shown on the Duskpawi website are displayed in the currency applicable at the time of checkout.

We reserve the right to change or update:

• Product prices

• Delivery or shipping fees

• Discount amounts

• Promotional pricing

• Special offers

without prior notice.

Subject to your location and payment availability, accepted payment methods may include:

• PayPal

• Visa

• Mastercard

• American Express

• Diners Club

• Other major credit or debit cards

• Apple Pay

• Google Pay

When submitting payment details, you confirm that:

• You have permission and legal authority to use the selected payment method.

• The billing and transaction information supplied is valid and accurate.

• You authorize the applicable payment provider to verify, approve, and process the transaction.

5. Promotions, Discounts, and Special Offers

From time to time, Duskpawi may make promotional discounts, coupon codes, special pricing, or limited-duration offers available to eligible customers.

Promotions may include individual conditions relating to matters such as:

• Offer expiration

• Qualifying products

• Minimum purchase amounts

• Maximum redemption limits

• Customer eligibility

• Order-specific restrictions

Where a discount code is required, it must be entered correctly before checkout is finalized.

Unless otherwise stated, discounts generally cannot be applied retroactively after an order has been completed.

Multiple promotions, coupon codes, or special offers may not be combined unless the applicable promotion expressly allows combination.

6. Shipping and Delivery

Duskpawi provides international shipping through selected logistics companies, delivery partners, and carriers.

Any shipping or delivery period shown on our website is provided as an estimated timeframe only and does not constitute a guaranteed delivery date.

Actual delivery may be affected by circumstances beyond our reasonable control, including:

• Customs clearance procedures

• Carrier delays or network disruptions

• Severe weather conditions

• Transportation interruptions

• Government requirements or inspections

• Unexpected external events

Customers should consult our Shipping Policy for additional details regarding processing times, tracking, estimated delivery periods, shipping responsibilities, and other fulfillment matters.

7. User Responsibilities and Prohibited Conduct

While using Duskpawi, you must not:

• Provide information that is knowingly false, deceptive, incomplete, or misleading.

• Attempt to access accounts, databases, networks, systems, or restricted website areas without authorization.

• Upload, transmit, distribute, or introduce malware, viruses, harmful software, malicious scripts, or other damaging code.

• Copy, misuse, reproduce, redistribute, exploit, or commercially use website materials without authorization.

• Use Duskpawi, its services, website functions, or products for illegal or prohibited purposes.

Failure to comply with these requirements may result in access restrictions, account or service suspension, order cancellation, or termination of your ability to use our website.

8. Intellectual Property Rights

Content displayed or made available through Duskpawi may include, without limitation:

• Trade names

• Trademarks

• Logos

• Product images and photography

• Graphics and illustrations

• Website layouts

• Written materials

• Promotional or marketing content

• Visual and design elements

Such materials may be owned by Duskpawi, licensed to Duskpawi, or otherwise lawfully used by us and may be protected by copyright, trademark, and other applicable intellectual property laws.

Unless you have received prior written permission, you may not:

• Duplicate

• Reproduce

• Alter

• Republish

• Distribute

• Resell

• Commercially exploit

any protected Duskpawi content or proprietary materials.

All intellectual property rights remain the property of Duskpawi or the applicable third-party rights holder.

9. Third-Party Platforms and Service Providers

To operate our website and fulfill customer orders, Duskpawi may use, integrate with, or provide links to services operated by independent third parties.

These third parties may include:

• Payment processing companies

• Shipping and logistics providers

• External websites

• Technology service providers

• Other independent tools, platforms, or services

Third-party providers operate according to their own terms of service, privacy policies, security standards, and operating practices.

Duskpawi does not control and cannot be held responsible for the independent content, security measures, privacy practices, performance, operation, or availability of third-party websites or services.

Customers are encouraged to review the applicable terms and policies of any third-party service before using it.

10. Limitation of Liability

To the maximum extent permitted under applicable law, Duskpawi will not be liable for losses, damages, costs, expenses, or claims resulting from circumstances including, but not limited to:

• Incorrect, inappropriate, or unintended use of a product

• Delivery delays attributable to carriers or shipping partners

• Circumstances outside our reasonable control

• Temporary website unavailability

• Technical failures or service interruptions

• Unauthorized system access that could not reasonably have been prevented

Where applicable law does not permit liability to be fully excluded, Duskpawi's liability will, to the extent legally permitted, be limited to the amount actually paid by the customer for the specific product or service associated with the relevant claim.

Nothing contained in these Terms is intended to exclude, reduce, or restrict any statutory consumer rights or other rights that cannot legally be waived.

11. Proper Use of Products

Customers are responsible for reading and following all product instructions, warnings, usage directions, safety information, and other guidance provided with or in relation to a product.

Products must only be used for their intended purpose and in accordance with applicable instructions.

Duskpawi does not represent or guarantee that every product will satisfy the personal preferences, individual expectations, unique circumstances, or specific requirements of every customer.

Before using a product, customers should carefully review all relevant product information and comply with any applicable safety recommendations.

12. Privacy and Personal Information

Duskpawi takes customer privacy seriously.

Personal information obtained through our website is collected, used, stored, and otherwise handled in accordance with our Privacy Policy.

Depending on how you interact with our website and services, personal information may be processed for purposes including:

• Processing and fulfilling customer orders

• Completing payment transactions

• Providing customer service and order support

• Maintaining and improving our website and services

• Sending communications relating to purchases, orders, or customer service matters

By accessing or using Duskpawi, you acknowledge that your information may be processed for these purposes in accordance with applicable law and our published Privacy Policy.

13. Changes to These Terms

Duskpawi may amend, revise, update, or replace these Terms of Use when necessary.

The most current version will be made available on this page.

Unless otherwise required by applicable law, updated Terms will become effective when they are published.

We encourage customers and website users to review this page periodically to remain informed about the terms governing their continued use of Duskpawi.

Your continued use of our website or services after revised Terms take effect will constitute acceptance of those updated Terms to the extent permitted by applicable law.

14. Contact Duskpawi

If you have questions regarding these Terms of Use or require assistance with an existing purchase, you may contact our customer support team using the details below.

Email:
support@duskello.com

We aim to respond to customer inquiries within 24 hours.

Phone:
+1 (725) 330-4587

Company:
NovoVita (Hong Kong) Limited

Business Address:
6/F, LUK KWOK CENTRE
72 GLOUCESTER ROAD
WAN CHAI
HONG KONG

For faster assistance regarding an existing order, please include your order number and the email address used when placing the order in your message.