Privacy Policy

Privacy Policy

Last Updated: April 14, 2026

At Duskpawi, we consider responsible handling of customer and visitor information an important part of operating our online store.

This Privacy Policy explains what types of personal data may be collected when you visit our website, communicate with us, or complete a purchase. It also describes why we process that information, the measures we use to protect it, and the situations in which certain information may be disclosed to service providers or business partners.

1. Information We Collect

Duskpawi may collect personal information that is reasonably required to operate the store, process purchases, provide customer assistance, maintain website functionality, and improve the overall customer experience.

Information Provided Directly by You

We may receive information from you when you place an order, create an account, subscribe to promotional communications, or contact our customer service team.

Depending on your interaction with us, this information may include:

  • Full name

  • Email address

  • Phone number

  • Billing information

  • Delivery or shipping address

  • Purchase and transaction records

  • Payment-related information

Information Collected Through Website Use

Certain technical and usage information may be generated or collected automatically when you visit or interact with our website.

Examples may include:

  • Internet Protocol (IP) address

  • Browser information

  • Device type or device identifiers

  • Operating system

  • Pages visited and website interactions

  • Cookie identifiers

  • Information collected through similar tracking technologies

More details regarding our use of cookies and comparable technologies are provided in Section 5.

2. How and Why We Use Personal Information

Duskpawi processes customer and website information for legitimate commercial, operational, security, and service-related purposes.

Order Processing and Fulfillment

Information associated with your order may be used to:

  • Verify and process payments

  • Prepare purchased merchandise

  • Fulfill customer orders

  • Coordinate delivery

  • Issue order confirmations

  • Provide shipping or tracking updates

Website and Shopping Experience Improvements

We may analyze customer interactions and website activity to better understand how our store is used.

This information can help us improve:

  • Website usability

  • Store functionality

  • Customer service

  • Merchandise selection

  • Shopping experience

  • Overall service performance

Communications With Customers

Contact information may be used when necessary to:

  • Answer questions

  • Handle support inquiries

  • Respond to complaints

  • Provide information about purchases

  • Send order-related communications

  • Send marketing messages, product updates, promotions, or special offers when you have agreed to receive such communications

Security and Fraud Prevention

We may also process information for purposes of identifying, investigating, preventing, or reducing activities such as:

  • Fraud

  • Suspicious transactions

  • Unauthorized website access

  • Abuse or misuse of our Services

  • Other security-related risks

3. Measures Used to Protect Personal Data

Duskpawi uses reasonable administrative, organizational, and technical safeguards intended to reduce the risk of unauthorized access, misuse, disclosure, alteration, or loss of personal information.

Encrypted Data Transmission

Sensitive payment information is transmitted through Secure Socket Layer (SSL) encryption and processed using secure third-party payment systems.

Controlled Access

Customer information may be maintained in protected systems.

Access is limited to authorized individuals or service providers who require the information for legitimate operational or business purposes.

Credit and Debit Card Data

Duskpawi does not store complete credit card or debit card numbers on its own servers after a transaction is completed.

Payment credentials are processed through authorized payment service providers and are subject to the security procedures maintained by those providers.

4. Data Sharing, Business Providers & Advertising Services

Duskpawi does not sell, lease, or trade Personally Identifiable Information to unrelated third parties for their independent commercial use.

We may, however, provide relevant personal information to authorized service providers where doing so is reasonably necessary to operate our store or deliver our Services.

These providers may assist Duskpawi with functions including:

  • Website hosting and operation

  • Payment authorization and processing

  • Order preparation and fulfillment

  • Shipping and logistics

  • Analytics and performance measurement

  • Advertising and promotional activities

  • Customer service

Where appropriate, third-party providers are expected to process information in accordance with applicable confidentiality, security, and privacy obligations.

Advertising and Analytics Platforms

Our website may use technologies such as cookies, conversion pixels, tracking tags, SDKs, or similar tools supplied by analytics and advertising platforms.

These technologies may be used to:

  • Understand website activity

  • Measure campaign performance

  • Analyze customer interactions

  • Improve advertising effectiveness

  • Deliver advertising that may be more relevant to user interests

Third-party providers may include:

Information handled by these providers is also governed by their respective privacy policies and independent data-processing practices.

Depending on your country, browser, device, and the relevant platform, you may have access to privacy settings that allow you to manage, limit, or opt out of certain forms of personalized advertising.

5. Cookies and Related Tracking Technologies

Duskpawi uses cookies and similar technologies to maintain website functionality, understand store performance, and improve user experience.

Cookies are small pieces of data that may be stored on your browser or device when you interact with a website.

Types of Cookies That May Be Used

Strictly Necessary / Essential Cookies

These technologies support basic store functions and may be necessary for features such as:

  • Maintaining shopping cart contents

  • Processing checkout

  • Accessing customer accounts

  • Supporting website and transaction security

Analytics and Performance Cookies

These cookies can help us understand how visitors use and navigate Duskpawi.

Information obtained through these technologies may be used to analyze store performance and improve website functions.

Advertising and Marketing Cookies

Advertising-related technologies may be used to evaluate marketing campaigns and help provide advertisements that may be more relevant to your interests.

Information concerning cookies commonly associated with Shopify-powered ecommerce websites is available at:

https://www.shopify.com/legal/cookies

Most browsers allow users to control, block, or delete cookies through browser settings.

However, disabling certain cookies may affect website functionality and may cause some features to operate differently or become unavailable.

6. Third-Party Links

Duskpawi may include hyperlinks or other references to websites, platforms, or online services operated independently by third parties.

External websites are controlled by their respective operators and may use privacy and security practices that differ from those described in this Policy.

Duskpawi does not control and is not responsible for the:

  • Content

  • Security

  • Privacy terms

  • Data collection methods

  • Information-processing practices

of independent third-party websites.

Before entering personal information on an external website or platform, we recommend reviewing that provider's applicable privacy policy.

7. California Online Privacy Protection Act (CalOPPA)

Duskpawi seeks to follow applicable requirements established under the California Online Privacy Protection Act (CalOPPA).

Consistent with applicable CalOPPA principles:

  • Users may browse certain portions of our website without establishing a customer account.

  • This Privacy Policy is made reasonably accessible through our website.

  • Updates or amendments to this Privacy Policy will be published on this page.

  • Customers may contact us when requesting corrections or updates to certain personal information.

Do Not Track Signals

Where applicable and technically supported, Duskpawi honors valid Do Not Track (DNT) browser settings and does not use tracking mechanisms where an applicable DNT signal is enabled.

8. Children's Privacy

Duskpawi does not knowingly seek, request, or collect personal information from children who are under 13 years of age.

If we learn that personal information belonging to a child under 13 has been provided through our website, we will take reasonable steps to delete or otherwise appropriately remove that information.

If you believe that a child under 13 has submitted personal data to Duskpawi, please notify our customer support team so that the matter can be reviewed.

9. Data Security Incidents & Fair Information Practices

Duskpawi recognizes that appropriate communication may be required when a qualifying incident involving customer information occurs.

If a data breach affecting customer information is identified, we will take reasonable steps to investigate and respond to the incident.

Where legally required or otherwise applicable, we may:

  • Notify affected individuals by email within 7 business days

  • Publish an appropriate website notification within 7 business days

The specific response may depend on the nature and scope of the incident and applicable legal requirements.

10. CAN-SPAM and Marketing Communications

Duskpawi may collect and use customer email addresses for purposes including:

  • Processing purchases

  • Confirming customer orders

  • Sending delivery or tracking information

  • Responding to support requests

  • Providing promotional communications when appropriate consent or permission has been obtained

In accordance with applicable CAN-SPAM principles:

  • We do not intentionally use false or deceptive sender information.

  • We do not intentionally use misleading subject lines for commercial emails.

  • Marketing communications are identified appropriately where required.

  • Customers may unsubscribe from promotional email communications by using the unsubscribe function included in applicable marketing messages.

Choosing to unsubscribe from marketing emails will not prevent Duskpawi from sending necessary transactional or service-related messages.

For example, you may continue to receive communications regarding:

  • Active orders

  • Shipping information

  • Payment matters

  • Customer service requests

  • Other essential purchase-related communications

11. Privacy Policy Updates

Duskpawi may amend this Privacy Policy periodically.

Updates may be made to reflect changes involving:

  • Business operations

  • Website functionality

  • Ecommerce technology

  • Service providers

  • Data-processing practices

  • Legal or regulatory obligations

  • Other operational requirements

When this Policy is revised, the current version will be published on this page.

Where appropriate, we may also revise the “Last Updated” date shown at the beginning of the Policy.

We encourage visitors and customers to review this page periodically to remain informed about our current privacy practices.

12. Contact Duskpawi

If you have questions concerning this Privacy Policy, the personal information associated with your account or purchase, or Duskpawi's handling of customer data, you may contact us using the information below.

Email:
support@duskello.com

Phone:
+1 (725) 330-4587

Company:
NovoVita (Hong Kong) Limited

Business Address:
6/F, LUK KWOK CENTRE
72 GLOUCESTER ROAD
WAN CHAI
HONG KONG